Terms of service.

Terms of Service for PurryGood

Effective Date: 25/09/2024

Welcome to PurryGood! These Terms of Service ("Terms") govern your use of our website, www.purrygood.com (the "Site"), and the purchase of products from our online store. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

1. General Information

PurryGood is an online store that sells greeting cards and other products. The Site is hosted by Squarespace, and all transactions are processed securely through third-party payment processors. These Terms, along with our Privacy Policy, govern your use of the Site and the purchase of products from PurryGood.

2. Eligibility

To use the Site and make purchases, you must:

  • Be at least 18 years of age or have parental/guardian consent.

  • Provide accurate and complete information when creating an account or placing an order.

By using this Site, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

You may create an account to make it easier to manage your purchases and track your orders. When registering, you must:

  • Provide accurate, current, and complete information.

  • Maintain the security of your account and password.

  • Accept responsibility for all activities that occur under your account.

PurryGood reserves the right to refuse registration or terminate accounts at our discretion.

4. Orders and Payment

a. Order Process

When you place an order on our Site, you will receive a confirmation email acknowledging receipt of your order. This does not mean your order has been accepted. All orders are subject to availability and acceptance by PurryGood.

b. Pricing and Availability

We strive to ensure all products on our Site are accurately described and priced. However, errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it. If we are unable to contact you, the order will be treated as cancelled.

Prices are subject to change without notice. All prices include applicable VAT (where relevant), but do not include delivery charges, which will be added during checkout.

c. Payment

We accept payments via credit card, debit card, and other payment methods as indicated at checkout. Payments are processed securely through third-party providers. By placing an order, you authorise us to charge your payment method for the full order amount.

5. Shipping and Delivery

We will deliver your order to the address you provide during checkout. Delivery times may vary based on your location and the shipping method chosen. While we make every effort to meet estimated delivery dates, we are not responsible for delays caused by courier services or factors beyond our control.

Delivery costs will be added to your total order price and displayed at checkout.

6. Returns and Refunds

We do not generally offer refunds unless explicitly stated in the product description. Please review the details of each product carefully before purchasing. However, if the product is faulty or damaged upon receipt, we will work with you to resolve the issue in accordance with the following guidelines:

  • Faulty or Damaged Items pre postage: If an item arrives damaged or defective, please contact us at purrygood@gmail.com within 14 days of receiving your order to initiate a return or exchange.

  • Non-Returnable Items: Customised or personalised products cannot be returned or refunded unless they are faulty or incorrect as received.

  • Process: For eligible returns, you must provide proof of purchase and contact us for instructions. You are responsible for the cost of return shipping unless the product is faulty or incorrect.

  • Refunds: If a refund is approved in line with the product description or due to faulty items, we will issue a refund to your original payment method within 14 days after receiving and inspecting the returned items.

7. Intellectual Property

All content on the Site, including but not limited to product images, designs, logos, text, and graphics, is the property of PurryGood or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use any content from the Site without our express written permission.

You are granted a limited licence to access and use the Site for personal, non-commercial purposes. This licence does not include any resale or commercial use of the Site or its contents.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Using the Site for any unlawful purpose.

  • Attempting to gain unauthorised access to our systems or other users' accounts.

  • Interfering with or disrupting the Site's functionality or security.

  • Posting or transmitting any harmful, offensive, or misleading content.

  • Reverse-engineering or decompiling any part of the Site.

PurryGood reserves the right to terminate your access to the Site if you violate these Terms or engage in prohibited activities.

9. Limitation of Liability

To the fullest extent permitted by law, PurryGood and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or the purchase of products from PurryGood. This includes, but is not limited to, loss of profits, loss of data, or damage caused by viruses or malware.

We are not responsible for any delay or failure in performance caused by events beyond our reasonable control, such as acts of God, natural disasters, or internet outages.

10. Warranties

We strive to ensure that the products you purchase are of high quality. However, to the extent permitted by law, PurryGood makes no warranties, express or implied, regarding the Site or products, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnity

You agree to indemnify, defend, and hold harmless PurryGood, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of United Kingdom, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts in United Kingdom.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site. We encourage you to review these Terms regularly to stay informed of any updates. Your continued use of the Site constitutes acceptance of any revised Terms.

14. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at:

PurryGood
Email: purrygood@gmail.com

By using our Site, you acknowledge that you have read, understood, and agree to these Terms of Service.

These Terms are designed to comply with applicable laws and regulations, including consumer protection laws.